FAQ'S

Where are we located?
Our sales office is in Christchurch, New Zealand.
For Wholesale and Retail enquiries, please email us here.

Do you have a showroom?
Our showroom is now closed however you can visit our Christchurch sales office by appointment to view our samples and fabrics.

What types of fabrics do you sell?
We specialise in silks and other natural fibre fabrics but we do feature other fabrics on our website, through our brand partner, Silk World based in Australia. 
We sell Dupion Hand Woven and Powered Loom silks, silk georgette, silk organza and chiffon silks, silk satins, embroidered silks and blended silks plus a range of Bridal Fabrics including laces. 
If there is a specific type of fabric or colour you are looking for, please contact us here.

Who is your brand partner, Silk World?
They are a family run business based in Melbourne, Australia for over 35 years with an independent retail showroom and website. Silk World provide a complimentary range of bridal laces and silks suitable for New Zealand brides and their bridal party, dress makers and creatives. Their fabrics can now be found and purchased through our website in New Zealand dollars.
In the wholesale environment, Silks NZ been representing Silk World Australia as their NZ wide wholesale agent for the past five years; we carry a range of their samples for our wholesale clients. To make a wholesale appointment, please email us here.

And sorry, but who is Four Corners again and how do they fit in with your fabric selection?
Four Corners is the name of our sister-brand business, established in 2002. You may know them for their boutique look fashion jewellery which has appeared in many fashion and lifestyle magazines however, Four Corners started as a small wholesaler importing and selling natural textile homewares. We know our silk customers appreciate a quality product and so we're delighted to now invite you to purchase a curated selection of the Four Corners range through Silks NZ. 

How long is your sale on for?
Our Sale fabrics are available for purchase until our stocks sell out. The per metre price listed on our website is the sale price. No further discount will be offered.
Fabric stocks are limited to what is held in our NZ warehouse and will not be repeated once sold.

Do you supply wholesale and retail customers?
Yes, we supply both types of customers for non sale and sale items.

How do I become a wholesale customer?
Please get in touch with us here.

Do your prices shown on the website include gst?
All $NZD prices displayed on our website are retail prices and include gst. They do not include freight, which will be an additional cost added to your order at the check out.
For international orders, we will advise you on the sales tax at the time of ordering.

If you are purchasing a fabric from the Silk World collection through our website, you will be billed in New Zealand dollars for the fabric. We have used the current exchange rate to calculate the $NZD price per metre, to be as close as possible to the listed price on the current Silk World website but there will always be a slight currency variation.
All prices listed on our website are displayed in New Zealand dollars and do not include freight or possible duty charges. 

What is a Dupion Hand Woven Silk and Dupion Powered Loom Silk?
Dupion Hand Woven silks are also referred to as "hand loomed" silks that are textured silks with a noticeable grained finish. They have a soft sheen to them and often have two colours appearing in the same fabric (woven into the warp and weft), commonly referred to as a "shot" finish. Handloomed silks are best worn with the grain running across the body from selvedge to selvedge and they can be used for most dress making and bridal patterns, crafting and curtains.

Dupion Powered Loom silks are smooth looking silks with a slight texture or slub. They have a natural sheen to them and often have two colours appearing in the same fabric (woven into the warp and weft), commonly referred to as a "shot" finish. Powerloom silks are best worn with the grain running across the body from selvedge to selvedge and they can be used for most dress making and bridal patterns, crafting and curtains.
Dupion is a generic term for silk woven with two strands of textured yarn. 

Do you have a minimum cut size?
Yes, our minimum cut on all fabrics is 1 mtr.
If you order less than this online, we will round it up to the nearest 0.5m after 1mtr.
Silk World fabrics can be ordered in 10cm multiples through their website.

How do I know how many metres are available of a fabric?
All our fabrics loaded onto our website have an estimated meterage available per fabric. Sometimes this figure may be wrong but we do our best to ensure its accuracy and update our site regularly. We will get in touch with you directly if there is a variation to quantity ordered for any reason, before we charge or send you anything.

What size is a Swatch Size and do I have to pay for them?
Our swatch sizes are a 10cms (4”) cut x whatever the width of the fabric is.
For example, if the fabric is is 112cms wide, your swatch size will be 10cms x 112cms.

You can order as many swatches are you like; these will be added to your cart. All swatches need to be paid for.
If no swatch option appears next to a fabric, it’s because we have very limited stock of that fabric.
Silk World swatches can be ordered directly through their website, postage or courier is additional to the cost of the samples.

How can I be sure of an item’s colour?
Whilst we do our best to describe an items colour, sometimes due to screen variation and different interpretations of colour descriptions it is impossible to guarantee exact colour matches. This is why we strongly recommend you order a swatch before purchasing as we don't accept returns on cut fabrics, (unless it has a clear fault.) Customers who follow this advice never regret it, and will ensure your expectations are met.
If you are concerned that a fabric may become sold out by the time you receive your swatch, you can always email us and ask if this is likely to happen with the fabric you are getting a swatch of.

What is Silks NZ’s returns policy?
Unfortunately we do not accept fabrics returns once an order has been cut and dispatched.
We do recommend that you order a swatch before purchasing a fabric, to ensure the colour and texture is correct for you.
All returns or issues with any Silk World fabric remains as the sole responsibility of Silk World to resolve with the purchaser. To contact Silk World click here.

What if the fabric has a flaw in it?
Silk is a natural fibre that is often woven by hand. Batch-to-batch colour and texture variation may occur. Any irregularities add to its beauty and should not be construed as a flaw.
Silks NZ make every effort to provide its customers with exceptional quality fabric, so in the event that a fabric arrives damaged or flawed, please contact us as soon as possible here.
All returns or issues with any Silk World fabric remains as their sole responsibility to resolve with the purchaser.

Do you accept a bank transfer as payment?
Yes we do, payment options are listed in the Check Out menu. 
Payments for Silk World fabrics are made directly through their secure payment portal.

How long does it take to ship and do you ship internationally?
In NZ, we use the trackable standard and overnight courier services with NZ Post, Post Haste and Castle Parcels. Delivery timeframes vary from overnight through to 2-5 days however Silks NZ is not responsible for those timeframes or issues relating to freight.
We will email you a tracking reference number at the time of dispatch, should you need to follow up with the delivery or check package status.

Yes, we ship internationally to Australia. We have one freight rate listed for all shipping (to Australia) however these are likely to change depending on your address and package size (obviously samples will cost less to send). We can give you an accurate shipping cost before we send you your order, so please select the shipping rate (shown when you order) as a guide but it may not be the final cost. Wherever possible, we will use the most economical and safest method to get your goods to you. All deliveries are tracked however Silks NZ will not be held responsible for non-delivery of your parcel.

All Silk World fabrics are charged at the flat rate of NZD$35 per parcel, except large parcels of bulk tulle or fabrics. If you need express shipping through DHL, request it at the time of purchase. 
Delivery timeframes:
Packages through Australian Post 5 - 10 working days
Packages via DHL 2 - 3 working days

If you would like to place an order from any other part of the world, get in touch for pricing and freight estimates via our Contact Us page.